Privacy policy.

Privacy Policy for Messaging Consent and Customer Privacy

Effective Date: 05/28/2025

Last Updated: 06/03/2025

1. Introduction

Sunny Street Inc. ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers and users. This Privacy Policy outlines how we collect, use, and safeguard your information, particularly in relation to electronic messaging communications, including SMS, email, and other digital platforms.

By engaging with our services, requesting a quote, purchasing a policy, or otherwise interacting with us, you consent to the terms described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, phone number, email address, mailing address

  • Policy Information: Type of insurance, policy number, premium, coverage details

  • Communication Preferences: Your choices regarding how we contact you

  • Device and Usage Data: IP address, device type, browser type, and usage patterns (if you use our digital platforms)

3. Messaging Consent

By providing your contact information, you expressly consent to receive communications from us related to:

  • Insurance policy updates

  • Billing and payment reminders

  • Claims status and support

  • Customer service updates

  • Promotional or informational content (if opted in)

These communications may be delivered via SMS, email, phone call, or other electronic means.

4. Message Frequency and Rates

The frequency of messages may vary based on your interactions and preferences, but you may receive up to 6 messages per month. Standard message and data rates may apply. Please check with your mobile carrier for any applicable charges.

5. Opting Out

You can opt out of receiving marketing communications at any time. To stop receiving SMS messages, simply reply “STOP” to any message. You may also unsubscribe from email communications by clicking the "unsubscribe" link provided in each email. To modify your communication preferences, please contact us directly.

6. Help via SMS

For assistance with messaging, including opting out or managing preferences, text “HELP” in response to any of our messages. For more detailed support, you can reach our customer service at 877-235-4239 or michelle@calvinins.com

7. How We Use Your Information

We use the personal information we collect to:

  • Communicate with you regarding your policy, claims, or services

  • Provide customer support

  • Improve our services and digital platforms

  • Comply with legal and regulatory obligations

8. Prohibition on Sharing for Marketing Purposes

We do not share, sell, or transfer your personal or mobile information to third parties for marketing, promotional, or advertising purposes under any circumstances. We are committed to keeping your personal data private and will never use or disclose it for these purposes.

9. Ban on Data Transfers to External Organizations

We do not transfer, share, sell, or disclose your personal information to any external organizations or third parties under any circumstances, except as outlined in this policy. Any information shared with third-party service providers is strictly for the purpose of fulfilling our business obligations (such as claims processing or customer support) and is done in compliance with applicable laws.

10. Internal Controls to Protect Data

We have implemented strict internal controls and security measures to protect your personal data from unauthorized access, sharing, or misuse. Our team is trained on data privacy best practices, and we continuously audit our systems to ensure compliance with privacy regulations.

11. Information Sharing and Disclosure

We may share your personal information in the following limited situations:

  • Service Providers: To third-party providers who assist us with the operation of our business (e.g., claims processing, customer support). These providers are bound by confidentiality agreements and only use your data to perform services on our behalf.

  • Legal Compliance: If required by law or to respond to legal processes, we may disclose your personal data to law enforcement or other authorized entities.

12. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and continuous monitoring of our systems for potential vulnerabilities.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through our website. The latest version will always be available at www.sunnystreetfinancial.com/privacy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to update your communication preferences, please contact us at:

Sunny Street Inc.
877-235-4239
michelle@calvinins.com
PO Box 755, Howell, MI. 48843
sunnystreetfinancial.com